Privacy Policy

Cyber-Sigma Technology ("we", "us", "our") is committed to protecting the privacy and personal information of our customers, partners and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

We may collect the following information when you use our website or services:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Shipping information
• Account information (login credentials, preferences)
• Device and browser information (IP address, browser type, operating system)

• To process and fulfil orders
• To create and manage customer accounts
• To provide customer support
• To improve our products, services and website experience
• To send order updates and important account notifications
• To monitor for fraud, abuse and security incidents

Payments are processed through secure third-party payment providers, including Paystack and other approved payment services. Cyber-Sigma Technology does not store your full card numbers, CVV or other sensitive card details on our servers.

For bank transfer payments, the proof you upload is stored securely and is accessible only to authorised administrators for the purpose of verifying your payment.

Cyber-Sigma Technology strives to provide accurate pricing information for all products and services. Prices displayed on the website are subject to change without prior notice. While we make every effort to ensure pricing accuracy, errors may occasionally occur. In such cases, Cyber-Sigma Technology reserves the right to correct any errors and cancel orders affected by incorrect pricing.

All prices are displayed in the applicable currency and may exclude taxes, duties or regulatory charges unless otherwise stated.

Refund requests are subject to review and approval by Cyber-Sigma Technology.

Refunds may be considered in the following situations:

• Product received is defective.
• Product received differs significantly from the ordered item.
• Product cannot be supplied after confirmed payment.

Refunds will not be granted for:

• Change of mind after purchase.
• Products damaged through misuse.
• Software licenses, subscriptions or digital products already activated.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on payment providers and financial institutions.

Cyber-Sigma Technology provides product delivery within Nigeria and selected international locations.

Delivery timelines may vary based on:

• Product availability
• Customer location
• Courier services
• Customs requirements (for international orders)

Customers selecting Pickup may collect products directly from:

Cyber-Sigma Technology
14, Shakiru Yusuf Street, Mercyland Estate, Oluwaga Bus-Stop,
Ipaja Ayobo, Alimosho, Lagos 100001, Nigeria

Delivery charges displayed during checkout are calculated according to the selected location and applicable delivery rules. Cyber-Sigma Technology is not responsible for delays caused by customs processing, force majeure events, courier disruptions or circumstances beyond our control.

We apply industry-standard administrative, technical and physical safeguards to protect your data. Measures include encrypted connections (HTTPS / TLS), row-level security in our databases, restricted administrative access, hashed credentials and continuous monitoring. No system is 100% secure, but we work to keep your data protected.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure your session and understand how our website is used. You can control cookies through your browser settings. Disabling certain cookies may limit parts of the website (for example, your shopping cart or account session).

We integrate with carefully selected third-party services to operate our website:

• Payment gateways (e.g. Paystack) for processing transactions
• Email and notification services for transactional messages
• Analytics tools to measure performance and improve user experience
• Cloud hosting and infrastructure providers

These providers are bound by their own privacy policies and process your data only as needed to deliver the requested service.

You may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account data, where applicable by law
• Withdraw consent for non-essential processing

To exercise these rights, contact us using the details below.

Cyber-Sigma Technology
14 Shakiru Yusuf Street, Mercyland Estate, Oluwaga Bus-Stop,
Ipaja Ayobo, Alimosho, Lagos 100001, Nigeria
Email: cybersigmasupport@gmail.com

For more, visit our contact page.