Refund & Delivery Policy

At Cyber-Sigma Technology, customer satisfaction is at the heart of what we do. This Refund Policy explains when a refund may be issued, how to request one, and how long it takes to process. By placing an order with us, you agree to the conditions described below.

A refund may be issued in any of the following situations:

• The product delivered is damaged, defective or significantly different from what was ordered.
• The product is incorrect (wrong model, wrong brand or wrong configuration).
• The order was cancelled by Cyber-Sigma Technology after payment was received.
• The product is unavailable and cannot be supplied within a reasonable time.
• A duplicate payment or technical error caused a customer to be charged twice for the same order.

Refund requests must be submitted within 7 days of receiving the product. Items must be unused, in original packaging, and accompanied by proof of purchase.

The following are not eligible for refund:

• Software licenses, digital activations and subscriptions that have already been issued or activated.
• Custom-configured hardware built to the customer's specifications.
• Consumables and accessories that have been opened, used or installed.
• Professional services already rendered (installation, configuration, training, audits).
• Products damaged due to misuse, accident, unauthorised modification or improper handling after delivery.

1. Email cybersigmasupport@gmail.com with your order number, reason for the request and clear photos or evidence (where applicable).
2. Our support team will acknowledge your request within 1 business day and may request additional information.
3. Once approved, you will receive return instructions if the item needs to be sent back to our office.
4. After inspection, an approval or rejection notice is issued by email.
5. Approved refunds are processed using the original payment method, unless otherwise agreed.

• Bank Transfer: 3–7 business days after approval.
• Card / Paystack: 5–10 business days after approval (subject to your bank or card issuer).
• Wallet credit: Issued immediately as Cyber-Sigma store credit for future purchases (where opted-in).

Timeframes start from the date the refund is approved and may be affected by your bank's internal processing cycles.

• Direct refund to the original bank account used for payment.
• Reversal to the original debit/credit card via our payment processor.
• Store credit on the Cyber-Sigma Technology platform.

Cash refunds are not issued. Refunds will only be processed to verified accounts registered in the name of the original purchaser.

We aim to deliver every order safely, accurately and on time. This Delivery Policy explains how orders are dispatched within Nigeria and internationally, our pickup option, charges, timelines and what happens if a delivery is delayed by factors outside our control.

• We deliver to all 36 states and the FCT through trusted logistics partners.
• Lagos deliveries are typically dispatched the same or next business day after order confirmation.
• Outside Lagos, deliveries are scheduled based on the destination and partner courier routes.
• Tracking details (where available) are shared by email after dispatch.

• International shipping is available to selected countries on request.
• A flat international shipping charge applies and is shown at checkout.
• The customer is responsible for any import duties, taxes and customs clearance charges in the destination country.
• Delivery timelines depend on the destination, courier and customs processing.

Customers may collect their orders directly from our office once payment is confirmed and the order is marked ready.

Pickup Address:
Cyber-Sigma Technology
14, Shakiru Yusuf Street, Mercyland Estate,
Oluwaga Bus-Stop, Ipaja Ayobo,
Alimosho, Lagos 100001, Nigeria.

Please bring a valid ID and the order confirmation when collecting your order.

• Lagos: 1–3 business days after order confirmation.
• Other states in Nigeria: 3–7 business days.
• Remote areas: Up to 10 business days.
• International: 7–21 business days, depending on destination and customs.

Estimates begin from the date payment is confirmed and the order is processed.

• It is the customer's responsibility to provide a complete and accurate delivery address and reachable phone number.
• Cyber-Sigma Technology is not liable for failed delivery attempts caused by incorrect address details or unavailable recipients.
• Re-delivery fees may apply if the courier needs to attempt delivery more than once.
• Risk of loss or damage passes to the customer once the order is signed for at the delivery address.

• Delivery charges within Nigeria are calculated based on the destination state and are displayed at checkout before payment.
• International deliveries attract a flat shipping charge shown at checkout.
• Pickup orders do not attract any delivery charge.
• Bulk and enterprise orders may qualify for negotiated delivery rates — please contact us directly.

While we work hard to meet our delivery estimates, some events are outside our control and may cause delays, including:

• Severe weather, flooding or other natural events.
• Public holidays, civil unrest or government-imposed restrictions.
• Courier disruptions, road closures or fuel shortages.
• Customs inspections and clearance delays for international shipments.

In such cases, Cyber-Sigma Technology will notify the customer as soon as possible and provide a revised delivery estimate. We will not be liable for losses caused by such delays, but we will always do our best to support and resolve any issues.

For any refund or delivery enquiry, please contact our support team:

Cyber-Sigma Technology
14 Shakiru Yusuf Street, Mercyland Estate, Oluwaga Bus-Stop,
Ipaja Ayobo, Alimosho, Lagos 100001, Nigeria
Email: cybersigmasupport@gmail.com